Terms and Spa Policies

[TEMPLATE — CONFIRM ALL POLICIES AND HAVE THEM REVIEWED BEFORE PUBLISHING.]

Bookings

Bookings are confirmed once we have replied by phone, WhatsApp or email. Please arrive 10 to 15 minutes before your appointment. Late arrival may shorten your treatment so that the next guest is not delayed.

Cancellations and changes

[CANCELLATION, NO-SHOW AND RESCHEDULING POLICY]

Prices and payment

Prices are shown on the spa menu in UAE dirhams. [CONFIRM WHETHER VAT AND SERVICE CHARGE ARE INCLUDED] Accepted payment: [PAYMENT METHODS]

Health and safety

Please tell us about pregnancy, recent surgery or injury, heart or blood pressure conditions, skin conditions, allergies or any other health concern before your treatment. We may adapt a treatment, recommend a different one, or ask you to obtain medical advice first. Our treatments are for relaxation and general wellbeing and are not medical treatment.

Conduct

Olive Spa provides professional therapeutic and relaxation treatments only. Any inappropriate request or behaviour towards our team will end the session immediately, with no refund.

Age

[MINIMUM AGE POLICY]

Lost property

Please use the lockers provided. Olive Spa cannot accept responsibility for valuables left unattended.